Letting Agent Property Management Edinburgh Agency Residential Property Full Tenant Find Only

Frequently Asked Questions

TENANTS


Please contact us 1-2 months before your anticipated move in date. Our tenants generally provide us with 2 months notice, we are therefore unable to advise on availability beyond these dates.

By bank transfer, standing order or debit card. We do not accept cash.

We don't charge tenants.

Please call us in emergency, in case of leaks or white goods failure. We are not responsible for your consumables such as light bulbs or hoover bags.

Please try to defrost it before you contact us.

Check the fuse box first, whether all fuses are in an 'ON' position. If they are all on please contact us for assistance.

Tenant changeovers are at our sole discretion. We need an e-mail confirmation from both outgoing and incoming tenants. The new tenant would have to go through a regular full profile tenant check.

Yes, you are allowed to change your utilities provider.

It all depends on how quickly you can provide your information, your response time is important. We are generally in a position to sign a lease within 1-2 weeks after the initial application.

Our complaints handling procedure is: 1) Please send your initial complaint by email to complaints@edinburghlettingcentre.com or post it to our office - Edinburgh Letting Centre, 162 Bruntsfield Place, Edinburgh EH10 4ER. We will acknowledge the receipt of the complaint within 3 working days and provide a full answer within 15 working days. 2) If you are not satisfied with the response or if you would like to complain about a staff member, please send your complaint by post to our office or by email to the managing director at miles@edinburghlettingcentre.com. Please send your complaint within 28 days from the receipt of the initial response. If you are complaining about a staff member, we will will acknowledge the receipt of the complaint within 3 working days and provide a full answer within 15 working days. If you were not satisfied with the initial response, we will respond within 10 working days with a Final Viewpoint Letter. 3) If you are not satisfied with a Final Viewpoint Letter, you may contact the Property Ombudsman, Milford House, 43-55 Milford Street, Salisbury, SP1 2BP, 01722 333 306, www.tpos.co.uk, admin@tpos.co.uk. Please do it within 12 months of the receipt of the Final Viewpoint Letter.

LANDLORDS, PROPERTY MANAGEMENT AND LETTINGS


Most landlords choose our full Management Service. However, we also offer a Tenant Find Only service.

In our opinion Full Management Service is the best option. Our letting agents will deal with all matters arising during the period of the tenancy, allowing you to relax in the knowledge that your property is in safe hands. A Full Management Service creates a professional distance between you and the tenants.

Our commission in case of Full Management Service is 10%+VAT. Tenant Find Only fee starts from £295+VAT.

We offer our landlords a complimentary rental appraisal service.

Deposits are required to be registered with an approved Tenancy Deposit Scheme. We hold deposits with Safe Deposits Scotland.

Full Management Service includes an inventory service. An inventory is a binding legal document that provides an accurate written record of the condition and contents of a property at the beginning of a tenancy.

The following services are available to all landlords whether you opt for our full management service or you manage your own property and wish to ensure you are fully compliant: Energy Performance Certificate, Gas Safety Certificates, Linked Heat & Smoke Alarms, Electrical Inspection Condition Reports, PAT testing and Legionella Risk Assessment.

The tenancy agreements confirms that the responsibility is with the tenant.

Yes, our lease agreements are up to date and checked regularly.

The tenant would be liable for the cost of a replacement or repair. In the event that the tenant failed to reimburse the cost, the funds would be requested from the holding deposit at the end of tenancy. Fair wear and tear should be allowed for.

Our complaints handling procedure is: 1) Please send your initial complaint by email to complaints@edinburghlettingcentre.com or post it to our office - Edinburgh Letting Centre, 162 Bruntsfield Place, Edinburgh EH10 4ER. We will acknowledge the receipt of the complaint within 3 working days and provide a full answer within 15 working days. 2) If you are not satisfied with the response or if you would like to complain about a staff member, please send your complaint by post to our office or by email to the managing director at miles@edinburghlettingcentre.com. Please send your complaint within 28 days from the receipt of the initial response. If you are complaining about a staff member, we will will acknowledge the receipt of the complaint within 3 working days and provide a full answer within 15 working days. If you were not satisfied with the initial response, we will respond within 10 working days with a Final Viewpoint Letter. 3) If you are not satisfied with a Final Viewpoint Letter, you may contact the Property Ombudsman, Milford House, 43-55 Milford Street, Salisbury, SP1 2BP, 01722 333 306, www.tpos.co.uk, admin@tpos.co.uk. Please do it within 12 months of the receipt of the Final Viewpoint Letter.

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We are more than happy to help new and prospective landlords with advice.

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