If there is a repair needed, please inform us immediately so that we can act quickly to resolve this. It is a condition of your tenancy agreement to do so and failure may mean that you are held partially responsible if the delay results in increased deterioration or damage. After you have informed us of any repairs, faults or problems we will contact your landlord and act upon their instructions.
Please note: although we have a 24 hour service, only emergency repairs will be carried out within a 24 hour period. A guideline to repair time is:
Very urgent repairs (24-48 Hours)
Heating, hot water, major electrical faults, security issues, leaks.
Urgent repairs (48-72 Hours)
Hob, oven, radiators, serious joinery repairs, showers, fridge, freezer, minor plumbing.
Non urgent repairs (4-7 Days)
Minor electrical, washing machine, seals, tiles, window cracks, dishwasher.
If there is a fault with an appliance which is under warranty or parts are required these timescales do not apply as we are dependent on the manufacturer.
We will strive to have repairs carried out as quickly as possible; however the contractor appointed may set their own timescale for completing the repair depending on urgency. Please let us know if you are experiencing any abnormal delays if a contractor has been appointed. We will provide the contractor’s details if you think a repair is taking longer than necessary.
Edinburgh Letting Centre does not have power to carry out repairs without your Landlord’s permission. This, plus quotations, may add on time to the timescales above. Some landlords carry out their own repairs and there may be times where we have no control over the repair process but we will always do our best to ensure this is done as quickly as possible.
EMERGENCY CONTACT NUMBERS
What are electrical emergencies?
Electrical emergency out office hours contact numbers:
Robert 07720 615 084
Any other electrical problems should be reported via Fixflo portal on ELC website – purple ‘Click here to report a repair’ button at the top of this page.
What are gas/boiler emergencies?
Gas/boiler emergency out office hours contact number:
Sean 07825 559 128
Any other gas/boiler problems should be reported via Fixflo portal on ELC website – purple ‘Click here to report a repair’ button at the top of this page.
What are plumbing emergencies?
Plumbing emergency out office hours contact numbers:
Gregg 07932 315 406
Any other plumbing problems should be reported via Fixflo portal on ELC website – purple ‘Click here to report a repair’ button at the top of this page.
What are access emergencies?
Locksmith emergency out office hours:
Fraser 07888951001 – please let him know you are our tenant.
In the event of any other MAJOR problems please call 07827 850 850, otherwise please report it through Fixflo button at the top of this page.
We are more than happy to help new and prospective landlords with advice.