Letting Agent Property Management Edinburgh Agency Residential Property Full Tenant Find Only

In case of emergency

Repairs

If there is a repair needed, please inform us immediately so that we can act quickly to resolve this. It is a condition of your tenancy agreement to do so and failure may mean that you are held partially responsible if the delay results in increased deterioration or damage. After you have informed us of any repairs, faults or problems we will contact your landlord and act upon their instructions.
Please note: although we have a 24 hour service, only emergency repairs will be carried out within a 24 hour period. A guideline to repair time is:

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Very urgent repairs (24-48 Hours)
Heating, hot water, major electrical faults, security issues, leaks.
Urgent repairs (48-72 Hours)
Hob, oven, radiators, serious joinery repairs, showers, fridge, freezer, minor plumbing.
Non urgent repairs (4-7 Days)
Minor electrical, washing machine, seals, tiles, window cracks, dishwasher.
If there is a fault with an appliance which is under warranty or parts are required these timescales do not apply as we are dependent on the manufacturer.

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We will strive to have repairs carried out as quickly as possible; however the contractor appointed may set their own timescale for completing the repair depending on urgency. Please let us know if you are experiencing any abnormal delays if a contractor has been appointed. We will provide the contractor’s details if you think a repair is taking longer than necessary.
Edinburgh Letting Centre does not have power to carry out repairs without your Landlord’s permission. This, plus quotations, may add on time to the timescales above. Some landlords carry out their own repairs and there may be times where we have no control over the repair process but we will always do our best to ensure this is done as quickly as possible.

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Emergencies

  • In case of fire please call 999.
  • In case of gas escape please call the number on your meter sticker.
  • In case of burst pipe: if the pipe belongs to your flat, cut off water supply. If it belongs to flat upstarts, alarm your neighbours and contact us directly.
  • If you need you contact us: we are open Monday to Friday, 9am to 5pm. Our phone number is 0131 662 8035.

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Emergency contact numbers

What are electrical emergencies?

  • Smoke coming from appliances, sockets.
  • No electricity (after fuseboard has been checked)

Electrical emergency out office hours contact numbers:

Robert 07720 615 084 – please let him know you are our tenant.

Any other electrical problems should be reported via Fixflo portal on ELC website – purple ‘Click here to report a repair’ button at the top of this page.

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What are gas/boiler emergencies?

  • Major boiler leak.
  • CO alarm beeping.

Gas/boiler emergency out office hours contact number:

William 07850 739 564, Steven 07766 883677 – please let them know you are our tenant.

Any other gas/boiler problems should be reported via Fixflo portal on ELC website – purple ‘Click here to report a repair’ button at the top of this page. Please note that a small leak or low boiler pressure is not an emergency.

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What are plumbing emergencies?

  • Burst pipe.
  • Leak into other premises.

Plumbing emergency out office hours contact numbers:

Gregg 07932 315 406 – please let him know you are our tenant.

Any other plumbing problems should be reported via Fixflo portal on ELC website – purple ‘Click here to report a repair’ button at the top of this page.

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What are access emergencies?

  • Seized locks.

Locksmith emergency out office hours:

Fraser 07888951001 – please let him know you are our tenant..
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Water leak from the property above

If water is leaking from the property above, please alert your neighbours immediately and ask to fix the leak. If they are not at home, please leave them a note. We are not able to force entry to the flat we do not manage to stop the leak, so please inform your neighbours as soon as possible.

If you know that the flat above yours is a rental property, you can usually find an owner or their letting agent on the Scottish Landlord Register.

In old tenement buildings water stopcocks are sometimes located above the flat door – if your neighbours are not in, you could try to turn the water supply off.

If the water leak is significant, you cannot contain it and the neighbours upstairs are gone, please call the Edinburgh Council on 0131 608 1100 or 0131 200 2000 (out of hours number). They may be able to force entry to the flat above and turn the water supply off.

Please inform us about the leak, but only after contacting your neighbours. Please send some photos documenting the damage caused.

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Other major issues

In the event of any other MAJOR problems please call 0131 662 8035 both within and out with office hours (any time outside of Monday – Friday 09:00 – 17:00 it will be redirected to our Out of Hours Support Team).  Otherwise please report it through Fixflo button at the top of this page.

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We are more than happy to help new and prospective landlords with advice.

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